Managing Communication & Behavior

Managing Communication & Behavior : Leading Managerial Function

Managing communication & behavior are crucial aspects of leading, which is the 3rd managerial function, as per the view of our Management 2015 book, the 1st book in the channel. We have introduced this book before and explained parts 1 to 4 of it (Nature of Management, Basics of Management, 1st Man Function – Planning, 2nd Man Function – Organizing). To reach all the lessons related to the book, kindly click here. In this lesson, we discuss the 1st two chapters of part 5 (Leading) which are Managing Communication, and Understanding & Managing Individual Behavior. To download the presentation associated with this video in PDF, kindly go to YouTube and click the link in the description section below the video.

Leading, 3rd Managerial Function:

One view for Leading is that it is the 3rd Managerial Function, so it’s part of management. This approach is followed by our Management 2015 book. In fact, there are different interpretations for leading. One explanation views leading as the processes and actions that concern dealing and interacting with people when implementing the plans. In short, there is no one universal explanation for leading. It depends on the context and situation. The two topics of this lesson (communication & individual behavior) are part of leading. Please note that these 2 topics will be explained in details when we take the 4th book in the channel’s 1st year, which is Organizations – Behavior, Structure & Processes (14th Edn. , 2012, U.S.A.). We have introduced this book in a pervious post & video.

Managing Communication & Behavior - They will be fully explained in the chanel's 4th book: Organizations - Behavior, Structure & Processes.
Organizations – Behavior, Structure & Processes Book (2012)

Managing Communication & Behavior : Communication Management :

Starting with communication, it is an integral process in all our lives aspects. We can’t get things done or do things without proper communication, both verbal and non-verbal. Our book defines communication as the transfer and understanding of meaning. Thus, if the meaning (message) is transferred but not understood, communication doesn’t exist. Communication can be divided into 2 types, Interpersonal (between people) and Organizational (all communication processes, patterns and procedures within the organization). Effective communication is crucial for the success of managers and organizations. Meanwhile, ineffective communication can cause severe losses for organizations in both people and assets. The below shape, taken from the book, explains the interpersonal communication process.

Managing Communication & Behavior : Interpersonal Communication Process
Interpersonal Communication Process
Source: Robbins, P. & Coulter, R. (2015). Management. (13th edn). U.S.A.: Pearson

Managing Communication & Behavior : Understanding & Managing Individual Behavior

Moving to Individual Behavior, it is actually part of the wide concept of behavior, which is simply the actions of people. In organizations, the concept of (Organizational Behavior) refers to the actions of people at work. Thus, individual behavior is part of organizational behavior. It is an important and crucial aspect in all our life matters. Actually, understanding why people behave in a specific way helps us, when interacting with others, to take action that best suits the people and the situation. Thus, it enhances harmony between people and groups, which helps in assuring peaceful and fruitful societies. In organizations, the same logic applies, despite that companies care about the employees’ behavior that positively enhance job performance and goals’ achievement. Therefore, managers need to be able to understand their employees’ behavior and take the best action that can “shape” it positively. At last, definitely, neither understanding nor managing behavior can occur without proper and effective communication.

Perception VS Reality:

An important concept in understanding and managing behavior is perception, which is (as per our book) a process by which we give meaning to our environment by organizing and interpreting sensory impressions. For example, individuals may look at the same thing or behavior, yet they may perceive them differently. Thus, we can say that none of us sees reality, but we interpret what we see and call it reality, then behave based on it. When using our perceptions to judge others, 3 shortcuts can affect it negatively, which are assumed similarity (assuming that others think or behave like you) , stereotyping (judging a person based on the assumed characteristics of the group that they belong to) and halo effect (making overall judgment of somebody based on only 1 of their characteristics).

Perception impact on managing employee’s behavior is that managers must closely understand and act on how employees perceive their jobs and management actions because employees react on perceptions, not reality. Thus, they will behave and act not based on the actual and real job conditions and requirements, but on how they perceive them whether positively or negatively. As a result, managers must know their employees’ perception, understand their reasons, and then act based on that information to positively shape employees’ behavior.

Thank you so much for watching and following us. Next session we will complete the remaining sections of leading. Watch and follow us each Thursday in your channel Management with Merits – Manage to Prosper. Subscribe to the channel in Youtube and activate the notifications bell there. Follow us, participate with us and share the channel via all our electronic platforms and contact details.

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